By Sue Campbell1st-Writer.
But before long it becomes clear that he is really interested in a problem that afflicts virtually every aspect of the modern world—and that is how professionals deal with the increasing complexity of their responsibilities.
It has been years since I read a book so powerful and so thought-provoking. Failure in the modern world, he writes, is really about the second of these errors, and he walks us through a series of examples from medicine showing how the routine tasks of surgeons have now become so incredibly complicated that mistakes of one kind or another are virtually inevitable: Gawande then visits with pilots and the people who build skyscrapers and comes back with a solution.
Experts need checklists—literally—written guides that walk them through the key steps in any complex procedure. In the last section of the book, Gawande shows how his research team has taken this idea, developed a safe surgery checklist, and applied it around the world, with staggering success.
Gawande is a gorgeous writer and storyteller, and the aims of this book are ambitious. Gawande thinks that the modern world requires us to revisit what we mean by expertise: Not only is the book loaded with fascinating stories, but it honestly changed the way I think about the world.
The best-known use of checklists is by airplane pilots. Among the many interesting stories in the book is how this dedication to checklists arose among pilots.2 AFFORDABLE HOUSING FOR NEW YORKERS CHECKLIST RESOURCES If you are contacted for an interview, you will be asked to bring COPIES of documents that verify the people in your household.
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